1. Internal communication: Using English Language, our internal communication will strengthen cooperation and sharing of technical know-how with a view to joint goals, among other things, in order to ensure work efficiency among our employees.
We will make information accessible, timely, clear and comprehensible such that the message is differentiated as well as adapted to our recipients.
Channels: Employee official emails, Employee Closed Social Media Group, Instant Messaging Apps, Staff Meetings.
Tools: Memos, Emails, Instant Messages
2. External Communication: We will comminute in English language and when necessary translate to local languages (pidgin, Yoruba, Igbo and Hausa), use illustrations (graphics, infographics) to emphasize our messages, analyze and clarify our points. We will make sure of monthly newsletters, letters, policy briefs, reports, social media posts and campaigns to disseminate information to our audience.
Target: General Civil Society Community
- NNNGO’s Member Organisations
- Collaborators/Implementing Partners
- Media Relations
- Crisis Communication.
Channels: Website, Organisation’s Official Email, Organisation’s Phone Number(s), National Dailies, Organisation’s social media accounts.
Tools: Emails, SMS, Phone Calls, Social Media Posts, Policy Briefs, Newsletters, Memos, Live Chats, Instant Messaging, Opinion Editorials, Feature Articles
- NNNGO Member Organisations
We will communicate with our members through face to face meetings / events, virtual meetings, emails, calls, instant messaging as well as text messaging. We will ensure that our messages are direct, clear and credible. Using the two-way communication model, we will set up polls and issue questionnaires/evaluation forms to get the opinions of our members. In addition, our phone lines and emails will remain open to receive calls and messages from 9am to 5pm on weekdays. We will also ensure that our members are able to get quick responses to enquiries via Instant Messaging Apps (WhatsApp, Facebook Messenger and Twitter).
We will develop good relations with target media organisations (Television, Radio and Print) in a way that gives journalists and media organisations the best possible conditions to communicate our issues and messages to the public by being accessible, offering full cooperation and providing all relevant information
required by the media within the limit of our capacity.
In situations of crisis, we will communicate openly, promptly and credibly, internally as well as externally. The management will have a clear overview of what is reported to the media and only the
appointed spokespersons (top management) make public statements.
At times of major crises, the usual rules of communication may be suspended, and procedures for crisis communication come into force. This means that we work with the following procedures will take effect:
- Proactivity: We inform as much as possible – as soon as possible.
- Priorities: We give priority to delivering current and exact information to the public through issuing
a statement on our organisation’s letterhead with the signature of the Executive Director on our social media handles.
- Accessibility: We make it as easy as possible for the media, relatives, and others to gain overview,
knowledge, and information on the ongoing crisis situation by providing immediate response to direct questions.
- Employees: We give priority to information of our employees. Also in times of crisis it is essential
that our employees know what is happening and are prepared to take co-responsibility for the problem-solving.
NNNGO will conduct consultations in line with its consultation policy